Scubapro, in conjunction with the CPSC (US Consumer Product Safety Commission), has announced a product recall for certain recent Galileo Luna and Sol dive computers. In an unusual move, Scubapro was allow to publish the recall information and forms before the CPSC posting was ready. They requested this exception from the CPSC to make sure Scubapro customers received the information as soon as possible. The CPSC listing should appear in the coming days.
We did learn that so far the reported screen freezes were incidents that took place while using the dive log and dive planning modes on the surface.
We are very impressed with the speed and concern Scubapro took to make sure they resolved and handled the problem as fast as possible. We will have more details as they are available.
Here is the links and full text of the article from ScubaPro
FROM SCUBAPRO WEBSITE:
Certain Recent Galileo SOL and Luna Dive Computers
SCUBAPRO has notified the U.S. Consumer Product Safety Commission (CPSC) that it is voluntarily recalling 1,486 UWATEC Galileo Luna and Sol dive computers sold in the United States beginning May 7, 2015. This provides you with information on the recall along with details on the logistics that will be used to complete the recall.
We learned from a small number of consumer communications that certain Galileo dive computers experienced screen freezes. No injuries have been reported. Out of an abundance of caution, and consistent with our safety-first philosophy, SCUBAPRO is voluntarily recalling dive computers with specific serial numbers.
The affected products are UWATEC Galileo Luna and Sol dive computers with these serial numbers:
Galileo LUNA: from 150422 0058 001 to 150903 0338 005
Galileo SOL: from 150423 0202 001 to 150921 0001 005
If your UWATEC Galileo Luna or Sol dive computer does not have a serial number in the ranges listed above, then it does not fall within the scope of this recall.
Consumers with affected computers should return them to an authorized SCUBAPRO dealer or to SCUBAPRO directly. Please call our toll free hotline at 1-800-790-3757 to register for the recall and we will mail you a return form and a postage-prepaid box to return your affected units to us. Consumers will receive free replacement units in early 2016.